Privacy Policy

Introduction

Effective Date: March 18, 2026

Loving Leaders, LLC (“Company” or “We”) dba High Performance Orgs respects your privacy and are committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit the website(s) highperformanceorgs.com or use and/or purchase any of our products or services (all website(s), products and services collectively deemed “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

On the Website.
In email, text, and other electronic messages between you and this Website.
Through any mobile and/or desktop applications you may download from this Website, which provide dedicated non-browser-based interaction between you and this Website.
When you interact with any of our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

It does not apply to information collected by:

Us offline or through any other means, including on any other website operated by Company or any third party (including any of our affiliates and subsidiaries); or
Any third party (including any of our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it.

If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy below). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 13

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at coop@highperformanceorgs.com.

Information We Collect About You and How We Collect It

We may collect several types of information from and about users of our Website, including information:

By which you may be personally identified, such as name, postal address, e-mail address, telephone number, payment information (“personal information”);
That is about you but individually does not identify you;
About your internet connection, the equipment you use to access our Website and usage details;
Directly from you when you provide it to us;
Automatically as you navigate through the site, including usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies;
From third parties, for example, our business partners; and/or
Information about the devices you use to access the Website, including hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, Mac Address, and mobile network information.

Information We Collect through Automatic Data Collection Technologies

The information we collect on or through our Website may include:

Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our service, posting material, or requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our Website.
Records and copies of your correspondence (including email addresses) such as support requests, if you contact us.
Your responses to surveys that we might ask you to complete for research purposes.
Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.
Your search queries on the Website.

You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically may include personal information or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

Estimate our audience size and usage patterns.
Store information about your preferences, allowing us to customize our Website according to your individual interests.
Speed up your searches.
Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices About How We Use and Disclose Your Information.
Web Beacons. Pages of our Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

How We Use Your Information

We may use information that we collect about you or that you provide to us, including any personal information:

To present our Website and its contents to you.
To provide you with information, products, or services that you request from us.
To fulfill any other purpose for which you provide it.
To provide you with notices about your account, including expiration and renewal notices.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
To notify you about changes to our Website or any products or services we offer or provide though it.
To allow you to participate in interactive features on our Website.
To prevent fraud.
For research and development purposes, we may use the information we collect for testing, research, analysis, and product development. This allows us to improve and enhance the safety and security of our services, develop new features and products, and facilitate insurance and finance solutions in connection with the Website.
To improve the Website and any products, we may provide third parties with statistical information we gather from your information.
In any other way we may describe when you provide the information.
For any other purpose with your consent.

We may also use your information to contact you about our own and third-parties’ goods and services that may be of interest to you.

If you do not want us to use your information in this way, notify us at coop@highperformanceorgs.com or adjust your user preferences in your account profile. For more information, see Choices About How We Use and Disclose Your Information.

We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

Disclosure of Your Information

We may disclose aggregated information about our users and information that does not identify any individual without restriction. We may disclose personal information that we collect or you provide as described in this privacy policy:

To our subsidiaries and affiliates.
To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Loving Leaders LLC’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Loving Leaders LLC about our Website users is among the assets transferred.
To fulfill the purpose for which you provide it.
For any other purpose disclosed by us when you provide the information.
With your consent.
To third party analytics providers that may use your information to help us obtain useful statistics and other information regarding how our users are interacting with the Website.

We may also disclose your personal information:

To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
To enforce or apply our Terms and Conditions and other agreements, including for billing and collection purposes.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Loving Leaders LLC, our customers, or others. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Third-Party Service Providers

We use third-party platforms and service providers to operate our business and deliver our services. These providers process personal information on our behalf under contractual obligations to maintain confidentiality and security. Our key service providers include:

Customer Relationship Management (CRM) and Marketing Platform: We use GoHighLevel (“GHL”) as our CRM and marketing automation platform. GHL processes contact information, form submissions, email communications, and related data on our behalf. GHL maintains its own Data Processing Agreement, which is available at https://www.gohighlevel.com/data-processing-agreement. A current list of GHL’s sub-processors is available at https://www.gohighlevel.com/sub-processors. GHL is certified under the EU-US Data Privacy Framework.

Payment Processing: We use third-party payment processors (including Stripe and PayPal) to process transactions. We do not store your full credit card or payment account numbers on our servers. Payment information is transmitted directly to and stored by our payment processors, each of which maintains its own privacy policy.

Analytics: We use analytics tools (including Google Analytics) to understand how visitors interact with our Website. These tools may collect information such as IP address, browser type, pages visited, and time spent on pages.

Email Delivery: We use third-party email service providers to send transactional and marketing emails on our behalf.

Each of these providers has its own privacy policy governing the use of your information. We encourage you to review those policies. We are not responsible for the privacy practices of our third-party providers, though we select providers that maintain appropriate data protection standards.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
We do not control third parties’ collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.

How Do We Protect Your Information?

Your private information is of paramount importance to us. We therefore strive to and continue to increase measures to keep your information safe. Just keep in mind that no security measures and no practices we have are impenetrable. While we make every effort to keep your information safe, we cannot guarantee the security of your information. To help us further protect you from security attacks such as third party interception of your information, it is recommended that you protect against unauthorized access to your computer, device, and account, and to log off when you are using a shared device such as a public computer. To further assist in maintaining the security of your information, it is also recommended to always keep your passwords safe and do not share your passwords.

Data Retention and Processing

We retain your personal information for specific periods depending on the type of data and its purpose:

Contact and account data (name, email, phone number, address): Retained for 3 years after your last interaction with us or the end of our business relationship, whichever is later.
Transaction and billing records: Retained for 7 years to comply with tax and accounting obligations.
Analytics and usage data (browsing behavior, IP addresses, cookies): Retained for 26 months from the date of collection.
Email marketing data: Retained until you unsubscribe, plus 30 days for processing. Your unsubscribe preference is retained indefinitely to honor your request.
Coaching session notes and program records: Retained for the duration of the coaching engagement plus 3 years.

If you delete your account, we will delete or anonymize your personal information within 30 days, except for records we are required to retain by law (such as transaction records for tax purposes). There may be brief latency in deleting information from backup storage systems.

We may also retain information as necessary to comply with legal obligations, resolve disputes, or enforce our agreements.

International Data Transfers

We are headquartered in San Francisco, California, United States. If you access our Website or use our services from outside the United States, your personal information will be transferred to, stored, and processed in the United States.

For transfers of personal data from the European Economic Area (EEA), United Kingdom, or Switzerland to the United States, we rely on the following legal mechanisms:

EU-US Data Privacy Framework: Our primary CRM provider, GoHighLevel, is certified under the EU-US Data Privacy Framework, providing an adequate level of protection for personal data transferred from the EEA to the United States.
Standard Contractual Clauses (SCCs): Where applicable, we use Standard Contractual Clauses approved by the European Commission to provide appropriate safeguards for international data transfers.
Consent: By using our Website and providing your information, you consent to the transfer, storage, and processing of your data in the United States.

By submitting your data or using the Website, you acknowledge and consent to this transfer, storage, and processing by us and our service providers.

Rights for EEA, UK, and Swiss Residents

If you are a resident of the European Economic Area (EEA), the United Kingdom, or Switzerland, you have the following rights under the General Data Protection Regulation (GDPR) or UK GDPR:

Right of Access: You may request a copy of the personal data we hold about you.
Right to Rectification: You may request that we correct inaccurate or incomplete personal data.
Right to Erasure: You may request that we delete your personal data. Upon written request to coop@highperformanceorgs.com, we will permanently delete your personal data within 30 calendar days, unless we have a legal obligation to retain it.
Right to Restriction of Processing: You may request that we restrict the processing of your personal data under certain circumstances.
Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
Right to Object: You may object to our processing of your personal data for direct marketing purposes or where we rely on legitimate interests as our legal basis.
Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection supervisory authority.

Lawful Basis for Processing: We process personal data on the following legal bases:

Contract performance: To provide services you have purchased or requested (coaching programs, workshops, courses).
Legitimate interests: To operate and improve our Website, send relevant communications, and protect our business. We balance our interests against your rights and freedoms.
Consent: Where you have provided explicit consent (such as subscribing to our email list).

To exercise any of these rights, please contact us at coop@highperformanceorgs.com. We aim to respond within 30 days.

Accessing and Correcting Your Information

You can review and change your personal information by notifying us at coop@highperformanceorgs.com or logging into the Website and visiting your account profile page.

You may also send us an email at coop@highperformanceorgs.com to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

If you are an EU resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, you are entitled to see information third parties provide us as part of our fraud detection, prevention and risk assessment efforts if all of the following factors apply: (i) we use third parties to carry out automated checks or risk assessments, (ii) we make a decision which has legal consequences for you or which significantly affects you, and (iii) such decision is based solely on such automated checks or risk assessments.

Requests should be addressed to:

High Performance Orgs (Loving Leaders, LLC) 481 47th Ave San Francisco, CA 94121-1416

Your California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and the California Online Privacy Protection Act (CalOPPA).

Right to Know. You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which that information was collected, the business or commercial purpose for collecting the information, and the categories of third parties with whom we share the information.

Right to Delete. You have the right to request that we delete any personal information we have collected from you, subject to certain exceptions (such as information needed to complete a transaction, detect security incidents, comply with legal obligations, or enable internal uses reasonably aligned with your expectations).

Right to Correct. You have the right to request that we correct inaccurate personal information that we maintain about you.

Right to Opt-Out of Sale or Sharing. We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising purposes. If our practices change, we will update this policy and provide a “Do Not Sell or Share My Personal Information” link on our Website.

Right to Non-Discrimination. We will not discriminate against you for exercising any of your California privacy rights. We will not deny you services, charge different prices, provide a different quality of service, or suggest that you will receive a different level of service for exercising your rights.

How to Submit a Request. To exercise any of these rights, please contact us at coop@highperformanceorgs.com or write to us at: High Performance Orgs (Loving Leaders, LLC), 481 47th Ave, San Francisco, CA 94121-1416. We will verify your identity before processing your request. We aim to respond to all verifiable consumer requests within 45 days of receipt.

Shine the Light Law. California Civil Code Section 1798.83 also permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us using the information above.

Do Not Track Disclosure

Our Website does not respond to “Do Not Track” (DNT) browser signals. At this time, there is no uniform standard for how companies should respond to DNT signals. If a standard is established in the future, we will revisit this policy.

Cookie Policy

Our Website uses cookies and similar tracking technologies. Cookies are small text files placed on your device when you visit our Website. We use the following categories of cookies:

Essential Cookies: These cookies are necessary for the Website to function properly. They enable core features such as security, page navigation, and access to secure areas. The Website cannot function without these cookies, and they cannot be disabled.

Analytics Cookies: These cookies help us understand how visitors interact with our Website by collecting information about pages visited, time spent on pages, and other usage data. We use Google Analytics for this purpose. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.

Functional Cookies: These cookies enable enhanced functionality and personalization, such as remembering your preferences.

How to Manage Cookies: You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, if you block essential cookies, some parts of the Website may not function properly. For more information about cookies and how to manage them, visit www.allaboutcookies.org.

Note: Our CRM platform (GoHighLevel) may set additional cookies when you interact with forms or scheduling tools embedded on our Website. These cookies are governed by GoHighLevel’s privacy policy.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you through such means as a notice on the Website home page or other such means to bring the changes to your attention. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes. By continuing to use or access the Website after the revisions come into effect, you agree to be bound by the revised Privacy Policy.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us by email: coop@highperformanceorgs.com or by mail:

High Performance Orgs (Loving Leaders, LLC) 481 47th Ave San Francisco, CA 94121-1416

Survival

All terms of this Privacy Policy which by their nature extend beyond their termination shall remain in effect until fulfilled and apply to respective successors and assigns.