Terms & Conditions

Welcome to Loving Leaders LLC (dba High Performance Orgs)

Effective Date: March 18, 2026

By accessing any areas of (www.highperformanceorgs.com) (the “Website(s)”), or using any of Loving Leaders LLC’s services (“Services”), the Website(s) and Service(s) collectively the “Platform”, you agree to be legally bound and to abide by the terms and conditions set forth below (these “Terms and Conditions” or “Terms”) including any subsequent modifications to them. Certain features of the Website may be subject to additional guidelines, terms, or rules, which will be posted on the Website in connection with such features. All such additional terms, guidelines, and rules are incorporated by reference into these Terms.

These terms and conditions govern your use of the website. By accessing or using the website, you are accepting these terms, and you represent and warrant that you have the right, authority, and capacity to enter into these terms. You may not access or use the site or accept the terms if you are not at least 18 years of age. If you do not agree with all of the provisions of these terms, do not access and/or use the site.

These terms require the use of arbitration (section 14) on an individual basis to resolve disputes, rather than jury trials or class actions, and also limit the remedies available to you in the event of a dispute. These terms also include a limitation of liability (section 3) for all claims for damages against Loving Leaders LLC that may arise out of your use of the platform. The Platform is owned and operated by Loving Leaders LLC, a California (USA) limited liability company. Any references herein to Loving Leaders LLC, (www.highperformanceorgs.com), “Company,” “we,” “our,” or “us” shall be deemed to refer to the Platform and/or Loving Leaders LLC as applicable under the circumstances.

1. Our Services; Terms of Sale

Our Services. Company provides executive coaching, leadership development programs, workshops, online courses, and related consulting services (collectively, “Services”) through the Websites, through virtual meeting platforms (such as Zoom), and through social media pages maintained by Company on Facebook, Instagram, LinkedIn, YouTube, and elsewhere.

Payment. All amounts due for purchases of Services are payable in full at the time of purchase. Recurring charges for ongoing Services shall be due and payable as set forth in a separate agreement entered into between you and the Company.

Recurring Installments. If you purchase any Services with recurring installment payments, you authorize the Company to make regularly scheduled charges in the amount, at the times, and to the designated account linked to the payment method authorized by you. You agree that no prior notification will be provided unless the date or amount changes, in which case you will receive notice from the Company at least fifteen (15) days prior to the payment being collected. Your authorization for recurring payments will remain in effect until you cancel it in writing, and you agree to notify the Company in writing of any changes in your authorized payment information or termination of this authorization at least fifteen (15) days prior to the next billing date.

Your Account. When you make a purchase from this Website, you may create an account as part of the checkout process. You are responsible for maintaining the confidentiality of your password and restricting access to your password and account.

Pricing and Availability. All prices for Services (and the associated costs for tax) are shown in U.S. dollars. All Services are subject to availability and we reserve the right to impose limits on any order, to reject all or part of an order, and to discontinue Services without notice.

Payment Terms. Company currently accepts Visa, MasterCard, and American Express credit and debit cards, PayPal and Stripe (collectively, “Payment Method”). By submitting your order, you represent and warrant that you are authorized to use the designated Payment Method and authorize us to charge your order (including taxes) to that Payment Method.

Chargeback Policy. All references to a “chargeback” refer to a reversal of your Payment Method charge placed on this Platform. In the event you pay for Services using your Payment Method and subsequently “charge back” your purchase through your merchant account provider, Company reserves the right to terminate these Terms and Conditions and all pending orders and transactions immediately.

Refund Policy. Unless otherwise outlined within a program-specific agreement, refund requests must be sent in writing to coop@highperformanceorgs.com within the stated guarantee period. If a refund is approved, it will be processed to the original form of payment within fifteen (15) business days of the approval.

1a. Nature of Coaching Services

The coaching, training, and leadership development services provided by Company are designed to help clients improve their professional skills and organizational performance. By engaging in our Services, you acknowledge and agree to the following:

Coaching is not therapy, counseling, psychotherapy, or medical treatment. Our coaches are not licensed therapists, psychologists, psychiatrists, or medical professionals. If you are experiencing a mental health crisis or require medical or psychological treatment, please consult a licensed professional.

Coaching is not professional consulting, legal advice, financial advice, or any form of licensed professional service. Our Services provide frameworks, perspectives, and accountability. You are responsible for your own decisions, actions, and results.

Results vary. The Company makes no guarantees or warranties regarding specific outcomes from using our Services. Your results depend on many factors including your effort, circumstances, and how you apply what you learn. Testimonials and case studies on our Website represent individual experiences and are not guarantees of future results.

You are responsible for your own decisions. Our coaches may offer observations, ask questions, and suggest frameworks, but all decisions about how to apply these in your work and life are yours alone. The Company is not liable for any actions you take or fail to take based on coaching sessions or program content.

1b. Third-Party Platforms and Tools

Our Services may be delivered through or supported by third-party platforms and tools, including but not limited to:

GoHighLevel: Our customer relationship management (CRM) and marketing automation platform, used to manage communications, scheduling, and contact information.
Zoom or similar video conferencing tools: Used to deliver coaching sessions, workshops, and virtual events.
Stripe and PayPal: Used to process payments.
Google Workspace: Used for scheduling and communications.

Each of these platforms maintains its own terms of service and privacy policy. By using our Services, you acknowledge that your information may be processed by these third-party platforms in accordance with their respective policies. We are not responsible for the terms, privacy practices, or actions of third-party platforms, though we select providers that maintain appropriate data protection standards.

If you have questions about how a specific platform handles your data, we encourage you to review that platform’s privacy policy directly.

2. Intellectual Property

All of Company’s intellectual property, including but not limited to all copyrights, patents, trademarks (including the Company and Platform marks and logos), trade secrets, trade names, proprietary information, technology, procedures, methodologies, know-how and any other intellectual property right constituting or relating to the Platform and any programs, writings, media, products and services of the Company are the sole and exclusive property of the Company and will remain the sole and exclusive property of the Company regardless of any circumstance. You must respect and protect the intellectual property rights of the Company.

3. Disclaimers and Limitation of Liability

This section contains important limitations on the Company’s liability. Please read carefully.

Disclaimer. Company strives to deliver useful and accurate information to all our users in a timely manner. However, neither Company nor any of its principals, agents, officers, members, managers, employees, representatives, or any individuals or entities affiliated with Company make any representations or warranties express or implied, with respect to the information provided to you, or any other matter.

The Company disclaims all representations and warranties, express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, and all such information, products and services provided “as-is” without warranty of any kind. Company does not warrant the completeness or accuracy of the information, text, graphics, links or other items provided.

Limitation of Liability. IN NO EVENT SHALL THE COMPANY, NOR ITS PRINCIPALS, AGENTS, OFFICERS, MEMBERS, MANAGERS, EMPLOYEES, REPRESENTATIVES, OR ANY INDIVIDUALS OR ENTITIES AFFILIATED WITH COMPANY BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DECISION MADE OR ACTION TAKEN IN RELIANCE ON THE INFORMATION OBTAINED FROM THE PLATFORM OR FOR ANY DIRECT, SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY, CONSEQUENTIAL, OR ANY OTHER DAMAGES OF ANY KIND.

Under no circumstances shall the Company be liable for any loss or damage caused by your reliance on information obtained through the Platform. It is your responsibility to evaluate the accuracy, completeness, or usefulness of any information, opinion, advice, or other content available through the Platform.

YOU AGREE THAT IN NO EVENT SHALL COMPANY’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION IN THE AGGREGATE EXCEED THE TOTAL FEES ACTUALLY PAID BY YOU TO COMPANY FOR THE PRODUCT OR SERVICE AT ISSUE DURING THE SIX (6) MONTHS PRIOR TO YOUR CLAIM.

4. Content and Copyright Ownership

The information, data, and other content (collectively “Content”) on or available through the Platform, including but not limited to all text, designs, photographs, audio clips, software, and other materials, and the overall design of the Platform, are the property of the Company and are protected by U.S. and international copyright, trademark, and trade secret laws.

You may not copy, distribute, reproduce, modify, display, perform, publish, license, create derivative works from, sell, or re-sell any information, software, products or services obtained from or through the Platform or its Content without the Company’s prior written consent.

User Content. By posting User Content to the Platform, you grant Company a nonexclusive, worldwide, royalty-free, perpetual, irrevocable, fully sublicensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content.

DMCA. Company respects the intellectual property rights of others. If you believe your copyrighted work has been copied in a way that constitutes copyright infringement and is accessible on this Platform, please contact our copyright agent at coop@highperformanceorgs.com.

5. Your Use of the Platform

By accessing or using the Platform, you agree that you will not:

Use the Platform for any illegal purpose or in violation of any local, state, national, or international law.
Violate or encourage others to violate the rights of third parties, including intellectual property rights.
Post, upload or distribute any User Content that is unlawful, defamatory, libelous, inaccurate, or that a reasonable person could deem objectionable, profane, pornographic, harassing, threatening, embarrassing, hateful, or otherwise inappropriate.
Interfere in any way with security-related features of the Platform.
Interfere with the operation or any user’s enjoyment of the Platform, including by uploading or otherwise disseminating viruses, adware, spyware, worms, or other malicious code.
Access, monitor, or copy any content or information of the Platform using any robot, spider, scraper, or other automated means.
Perform any fraudulent activity, including impersonating any person or entity, or misrepresenting your identity or affiliation with any person or entity.

Indemnification. You agree to indemnify and hold harmless Company, its principals, agents, officers, members, managers, employees, representatives, and any individuals or entities affiliated with Company from any and all losses, liabilities, damages, and costs, including reasonable attorneys’ fees and costs, arising out of your use of the Platform, violation of these Terms, or violation of the rights of any third party.

6. Submission of Ideas

The Company or any of its employees do not accept or consider unsolicited ideas, including ideas for new advertising campaigns, new promotions, new or improved products or technologies, product enhancements, processes, materials, marketing plans or new product names. Please do not submit any unsolicited ideas, original creative artwork, suggestions or other works in any form to the Company or any of its employees. The sole purpose of this policy is to avoid potential misunderstandings or disputes when the Company’s products or marketing strategies might seem similar to ideas submitted to the Company. If, despite our request that you not send us your ideas, you still submit them, then regardless of what your letter says, the following terms shall apply to your submissions.

7. Links

The Platform may contain links to websites operated and maintained by other parties. Those links are provided solely as a convenience to you. Company does not control, and is not responsible for, the content of those websites. Company’s inclusion of links does not imply any endorsement of the material on those websites or any association with their operators. This policy applies only to information collected by our Platform. It does not apply to other websites that may be accessible through our Platform.

We strongly encourage you to read the privacy statements of websites linked to our Platform. If you use any websites that are accessible through our Platform, you do so at your own risk. We are not responsible for these websites, or for any information that they may collect.

8. Confidentiality

During the use of the Platform and Services, you may encounter or receive Confidential Information from the Company. “Confidential Information” includes, but is not limited to, all non-public information, trade secrets, proprietary methods, techniques, strategies, plans, processes, procedures, systems, know-how, ideas, concepts, data, materials, content, documents, and any other information that is designated as confidential or that reasonably should be understood to be confidential.

You agree to (i) maintain the Confidential Information in strict confidence; (ii) not disclose any Confidential Information to any third party; and (iii) not use any Confidential Information for any purpose other than as necessary to use the Platform and Services as contemplated by these Terms.

9. Privacy and Communication

In accordance with the terms of Company’s Privacy Policy, Company respects the privacy of its users. To view our Privacy Policy, please click here: highperformanceorgs.com/privacy-policy/. By using the platform, you agree to the collection and use of certain information about you in accordance with our Privacy Policy.

10. Termination

We reserve the right to terminate your access to the Platform and/or your account, at our sole discretion, at any time and without notice or liability to you. Upon any such termination, your right to use the Platform will immediately cease.

11. Usage by Children and Minors

The Platform is intended for use by adults. Company does not seek or knowingly collect any personal information about children under 13 years of age. If Company becomes aware that it has unknowingly collected personal information about a child under the age of 13, it will make commercially reasonable efforts to delete such information from its database.

If you are under 13, your parent or guardian can contact us to have any data about you removed. If you are between 13 and 17 years old, please ensure that you use the Platform only under the guidance of a parent or legal guardian who agrees to be bound by these Terms.

12. Applicable Law

By visiting or using the Platform, you agree that the laws of the State of California, without regard to principles of conflict of laws, will govern these Terms and any dispute of any sort that might arise between you and Company or any of our affiliates.

You agree that all disputes between you and Company will be resolved by binding, individual arbitration and you waive your right to participate in a class action lawsuit or class-wide arbitration.

13. Modification of Terms

We reserve the right to change these Terms and Conditions at any time. Such changes, modifications, additions or deletions shall be effective immediately upon notice thereof, which may be given by means including, but not limited to, issuing on the website, or by electronic or conventional mail, or by any other means by which you obtain notice thereof. Any use of the Platform by you after such notice shall be deemed to constitute acceptance by you of such changes, modifications, additions or deletions.

14. Dispute Resolution

Please read the following arbitration agreement in this Section (the “Arbitration Agreement”) carefully. It requires you to arbitrate disputes with the Company and limits the manner in which you may seek relief from us.

Applicability of Arbitration Agreement. You agree that any dispute or claim relating in any way to your access or use of the Platform, to any products sold or distributed through the Platform, or to any aspect of your relationship with the Company, will be resolved by binding arbitration, rather than in court, except that (1) you may assert claims in small claims court if your claims qualify, so long as the matter remains in such court and advances only on an individual (non-class, non-representative) basis; and (2) you or the Company may seek equitable relief in court for infringement or other misuse of intellectual property rights (such as trademarks, trade dress, domain names, trade secrets, copyrights, and patents).

Arbitration Rules and Forum. The Federal Arbitration Act governs the interpretation and enforcement of this Arbitration Agreement. Any arbitration will be administered by JAMS (Judicial Arbitration and Mediation Services) pursuant to its Streamlined Arbitration Rules and Procedures, or such other rules as may be agreed upon by the parties. To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to our registered agent at: Loving Leaders LLC, 481 47th Ave, San Francisco, CA 94121-1416.

Authority of Arbitrator. The arbitrator shall have exclusive authority to (a) determine the scope and enforceability of this Arbitration Agreement and (b) resolve any dispute related to the interpretation, applicability, enforceability or formation of this Arbitration Agreement.

Waiver of Jury Trial. YOU AND THE COMPANY HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY.

Waiver of Class or Consolidated Actions. ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE ARBITRATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS OR COLLECTIVE BASIS.

30-Day Right to Opt Out. You have the right to opt out of the provisions of this Arbitration Agreement by sending written notice of your decision to opt out to coop@highperformanceorgs.com, within thirty (30) days after first becoming subject to this Arbitration Agreement.

15. Electronic Communications

The communications between you and the Company use electronic means, whether you visit the Platform or send Company e-mails, or whether Company posts notices on the Platform or communicates with you via e-mail. For contractual purposes, you consent to receive communications from Company in an electronic form, and you agree that all terms and conditions, agreements, notices, disclosures, and other communications that Company provides to you electronically satisfy any legal requirement that such communications would satisfy if it were to be in writing.

16. General

These Terms, together with the Privacy Policy and any other agreements expressly incorporated by reference herein, constitute the entire and exclusive understanding and agreement between you and the Company regarding your use of and access to the Platform.

You may not assign or transfer these Terms or your rights hereunder, in whole or in part, by operation of law or otherwise, without our prior written consent. We may assign these Terms at any time without notice or consent. The failure to require performance of any provision will not affect our right to require performance at any time thereafter, nor shall a waiver of any breach or default of these Terms or any provision of these Terms constitute a waiver of any subsequent breach or default or a waiver of the provision itself.

If any part of these Terms is held to be invalid or unenforceable, the unenforceable part shall be given effect to the greatest extent possible and the remaining parts will remain in full force and effect.

17. Contacting Us

If you have any questions about these Terms, please contact us at:

Loving Leaders LLC (dba High Performance Orgs)

481 47th Ave

San Francisco, CA 94121-1416

Email: coop@highperformanceorgs.com

California residents: Under California Civil Code Section 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 400 R Street, Sacramento, CA 95814.